Return & Refund Policy

Effective Date: October 18, 2026

At The 5|16 Studio, each piece is created or curated with an emphasis on craftsmanship, individuality, and thoughtful design. Due to the nature of our products, including handmade artwork, decorative objects, and custom creations, all purchases are considered final sale, subject to the exceptions and applicable legal requirements outlined below.

1. All Sales Are Final

The 5|16 Studio does not accept returns, exchanges, or offer refunds for purchases based on personal preference, change of mind, ordering errors, or other circumstances unrelated to a verified product issue.

By completing a purchase through our website, you acknowledge and agree to our final sale policy, subject to your rights under applicable law.

We do not offer standard return authorizations, merchandise exchanges, or store credit for unwanted items.

2. Damaged, Defective, or Incorrect Items

We take care in preparing and packaging every order. However, if your purchase arrives damaged, defective, or materially different from what you ordered, please contact us at info@the516studio.net within 7 calendar days of delivery.

To help us review your concern, please include:

• Your full name and order number.

• A brief description of the issue.

• Clear photographs of the affected item.

• Photographs of the original packaging, if the item was damaged during shipping.

Each reported issue will be reviewed individually. Depending on the circumstances, we may offer a repair, replacement, refund, or another appropriate resolution at our discretion, consistent with applicable consumer protection laws.

Please retain the item and all original packaging until the matter has been reviewed. Do not return or dispose of any merchandise without first contacting us.

The seven-day reporting period is intended to facilitate prompt investigation of shipping damage and does not limit any non-waivable statutory rights.

3. Handmade Characteristics and Natural Variations

Many items offered by The 5|16 Studio are handmade or incorporate natural materials, including wood, textiles, and other artistic mediums.

Minor variations in color, grain, texture, pattern, dimensions, and finishing are inherent characteristics of handmade products and do not automatically constitute defects.

Product photographs are intended to represent each item as accurately as possible. However, slight differences may occur due to lighting, screen settings, material characteristics, and the individual nature of the creative process.

Such variations are not grounds for a return, exchange, or refund unless the item is materially misrepresented or otherwise fails to meet applicable legal requirements.

4. Custom and Personalized Orders

All custom, personalized, made-to-order, and commissioned products are final sale.

Once production has commenced, orders generally cannot be modified or canceled. Customers are responsible for reviewing all submitted personalization details, specifications, and design selections before completing their purchase.

Errors resulting from customer-provided information are not eligible for complimentary correction, replacement, or refund, except where required by law.

5. Order Cancellations

Orders cannot be canceled or modified once processing or production has begun.

Cancellation requests submitted before processing begins may be considered on a case-by-case basis but are not guaranteed.

Nothing in this section limits a customer's cancellation or refund rights under applicable federal or state law, including requirements relating to unshipped or delayed orders.

6. Shipping and Delivery Concerns

If an order arrives visibly damaged, please photograph the packaging and merchandise before discarding any materials.

If your order is marked as delivered but cannot be located, please contact the shipping carrier and notify us at info@the516studio.net so we can review the available shipment information.

Shipping-related claims will be evaluated individually. The 5|16 Studio reserves the right to request supporting documentation before determining an appropriate resolution.

7. Refund Processing

If a refund is approved or required by applicable law, it will generally be issued to the original payment method.

Processing and posting times may vary depending on the payment provider or financial institution.

Approval of a remedy for one order does not establish an ongoing exception to our final sale policy.

8. Consumer Rights

This policy is intended to comply with applicable consumer protection laws and does not exclude, restrict, or waive any rights or remedies that cannot lawfully be limited.

Where applicable law requires a return, cancellation, replacement, refund, or other remedy, those requirements will take precedence over the general provisions of this policy.

9. Contact Information

For concerns regarding damaged, defective, incorrect, or otherwise problematic orders, please contact:

The 5|16 Studio
Email: info@the516studio.net
Website: https://the516studio.net

Please include your order number and relevant details to help us review your request efficiently.

The 5|16 Studio reserves the right to revise this policy periodically. Changes will apply prospectively, subject to applicable law and any terms established at the time of purchase.